You may ship any unopened items back to us within 30 days of purchase for a full refund or exchange. For orders over 30 days old, please call our customer service department at 1-833-524-0044 for assistance.
All returns past 30-days will incur a 10% restocking fee.
Please send your items and your receipt to our Returns Department at the following address:5ML Labs
Unfortunately, we can not ship to PO boxes at this time. If you need assistance with shipping, please call our customer service department at 1-833-524-0044, Monday-Friday, 8am - 5pm CST.
All orders are shipped via 2-day shipping Monday-Friday with exception of refrigerated items such as probiotics. Refrigerated items are shipped Monday-Thursday. Any refrigerated items ordered on Thursday will be shipped separately the following Monday.
We always love to hear from our customers, so please contact our customer service department at 1-833-524-0044, Monday-Friday, 8am - 5pm CST, or e-mail firstname.lastname@example.org with any questions, concerns, or comments.