Returns and Refunds

You may ship any unopened items back to us within 30 days of purchase for a full refund or exchange. For orders over 30 days old, please call our customer service department at 1-833-524-0044 for assistance.

All returns past 30-days will incur a 10% restocking fee.

Returning Items

Please send your items and your receipt to our Returns Department at the following address:

5ML Labs
Attention: Product Returns
211 Summit Parkway - Suite 126
Birmingham, AL 35209

Shipping

Unfortunately, we can not ship to PO boxes at this time. If you need assistance with shipping, please call our customer service department at 1-833-524-0044, Monday-Friday, 8am - 5pm CST.

All orders are shipped via 2-day shipping Monday-Friday with exception of refrigerated items such as probiotics. Refrigerated items are shipped Monday-Thursday. Any refrigerated items ordered on Thursday will be shipped separately the following Monday.

Questions

We always love to hear from our customers, so please contact our customer service department at 1-833-524-0044, Monday-Friday, 8am - 5pm CST, or e-mail orders@5mllabs.com with any questions, concerns, or comments.

Returns and Shipping